By Kwame Larweh
The National Pensions Regulatory Authority (NPRA) marked the culmination of its 2025 Customer Service Week with an invigorating health walk and a series of sporting activities under the theme, “Empowered to Serve with Excellence Every Step of the Way.”
The event, which took place last Saturday underscored the Authority’s commitment to fostering good health, teamwork, and exceptional service delivery.
The health walk, led by Mr. Akature Ania, Director of Human Resources and Administration, commenced at Commonwealth Hills, Legon, and concluded at the Legon Sports Stadium.
In a speech delivered on behalf of NPRA’s Chief Executive Officer, Mr. Christopher Boadi Mensah, by the Director of Planning, Research, and Evaluation, Philemon Lamar, the authority emphasized the integral link between health and service excellence.
Participants, primarily NPRA staff, displayed enthusiasm and unity as they embarked on the refreshing walk, which was both a fitness initiative and a symbolic gesture of the Authority’s dedication to serving with vitality and purpose.
“A healthy workforce is a productive one, and a sound mind and body enable us to give our best in protecting the rights and benefits of contributors and retirees,” the speech noted.
The CEO called for renewed commitment to transparency, accountability, and service excellence to build trust in Ghana’s pension system.
He also acknowledged the pivotal role of service providers, including Trustees, Pension Fund Managers, and Pension Fund Custodians, in ensuring the pension system’s efficiency.
It stressed the need for continued collaboration to empower contributors with knowledge, address complaints promptly, ensure timely benefit payments, and expand pension coverage, particularly in the informal sector.
Following the walk, participants engaged in a variety of extracurricular activities at the Legon Sports Stadium, including football, ludo, tug of war, monopoly, chess, draught, aerobics, and athletics.
These events fostered camaraderie and teamwork, reinforcing the spirit of unity and dedication that the NPRA seeks to instill in its operations.
The CEO’s remarks highlighted that empowerment is a continuous journey, urging staff to carry the energy from the day’s activities into their daily work.
“Let’s serve with dedication, empathy, and purpose to build a pension system that Ghanaians trust—one that truly secures their future,” he stated.
The event wrapped up with networking and fun-filled moments, leaving participants energized and motivated to uphold the NPRA’s mission of safeguarding the financial future of Ghanaian workers.
The 2025 Customer Service Week celebration reflects the NPRA’s holistic approach to service delivery, combining health, teamwork, and a steadfast commitment to excellence in every step of its operations.
